The Marketing & Client Services Manager is responsible for leading client-facing marketing delivery across EME Marketing & Communications. The role ensures that all client work is strategically sound, professionally executed and delivered to a consistently high standard. This position provides senior oversight of client accounts, marketing execution and delivery systems, working closely with account teams to ensure clarity, accountability and strong client outcomes

Key Responsibilities

Marketing & Client Leadership
⦁ Serve as the senior lead for assigned client accounts
⦁ Develops and oversees integrated marketing strategies for client accounts.
⦁ Leads client engagements and status meetings
⦁ Provides marketing guidance and oversight across campaigns, content and activations
⦁ Ensures client work aligns with agreed objectives, brand standards, and timelines
⦁ Identifies opportunities to strengthen client relationships and expand scope

Account Oversight & Team Management
⦁ Oversees department and ensures consistent performance across accounts
⦁ Ensures briefs are clearly defined, communicated and executed to standard
⦁ Monitors workloads, prioritization and timelines across accounts
⦁ Addresses performance gaps and enforce accountability where required
⦁ Supports development and guidance of team

Client Operations & Delivery Systems
⦁ Maintains visibility across all active accounts, projects and deadlines
⦁ Ensures client delivery processes and tools are used consistently
⦁ Coordinates resourcing to support efficient execution
⦁ Identifies gaps or inefficiencies in delivery and recommend improvements

Commercial & Strategic Support
⦁ Supports onboarding of new clients
⦁ Contributes to client retention and account growth
⦁ Translates business objectives into measurable growth outcomes.

Core Competencies
⦁ Commercial thinking
⦁ Strategic planning
⦁ Leadership and accountability
⦁ Operational discipline
⦁ Client confidence and presentation polish
⦁ Results orientation
⦁ Strategic advisory input in premium client engagements.

Education
⦁ Bachelor’s degree and/or Professional Certifications in Marketing, Communications, Project Management, or a related discipline

Required Experience & Competencies
⦁ 5+ years of professional experience in marketing, communications, project management, or agency-side client services

⦁ Minimum 2 years in a management role, with direct responsibility for:
     ⦁ Project management and deliverables
     ⦁ Translating business objectives into measurable growth outcomes.
     ⦁ Managing people, workflows and timelines

⦁ Experience managing marketing and brand development projects and their execution in a fast-paced, deadline-driven environment
Proven ability to:
     ⦁ Enforce standards and accountability
     ⦁ Lead client conversations with confidence, clarity and authority

⦁ Highly analytical with strong organizational and systems-thinking capabilities
⦁ Excellent written and verbal communication skills
⦁ Sound judgment, discretion and the ability to make decisions independently within scope
⦁ Must have a valid drivers license and access to transportation

EME MARKETING & COMMUNICATIONS IS AN EQUAL OPPORTUNITY EMPLOYER

Services Provided:

  • Digital Marketing Content
  • Video Ads
  • Radio Ads

Services Provided:

  • Graphic Design
  • Packaging Design
  • Flyers and Digital Ads
  • Billboard Design
  • Calendar & Publication Design
  • Magazine Ads

Services Provided:

  • Communications Strategy and Key Messaging Deployment
  • Media Interviews
  • Press Releases
  • Copywriting
  • Media Placement – Print and Digital
  • Reputation Management

Services Provided:

  • Content Creation
  • Customized Content Calendar
  • Branded Posts
  • Page Monitoring
  • Customer Engagement
  • Curated Hashtags & Keywords
  • Boosted/Promoted Media
  • Banner & Digital Ads

Services Provided:

  • Logo Design
  • Tagline Development
  • Brand Identity Guidelines & Strategy
  • Professional Assets Design – Business Cards, Brochures & Letterhead
  • Company Profile
  • Social Media Assets

Services Provided:

  • Marketing Campaign Creation & Development
  • Customized Marketing Mix
  • Launch Timeline
  • Media Package Activation
  • Radio Ads
  • Interview Scheduling
  • Press Release
  • Digital Advertising Banners

Media? We’ve got you covered!
We employ brand- related videos, audio, long and short form content etc, to navigate through the hassle to get your message out to your targeted audience.

“If you can Think it, we can Ink it!”
We provide a wide variety of design services from “billboards to business cards”. We aspire to meet your company’s every creative design needs.

Want to be seen? Want to be heard? We pride ourselves in utilising well-established and maintained media connections that will maximise your visuality with potential clientele and build brand growth.

Social Media is the mecca for raising awareness, disseminating messages and directly speaking to consumers. We aim to maximize your social media presence, engage with customers and build brand awareness.

EME excels at determining the core values of your business and carefully crafting the look, feel and message into all your brand assets such as logos, corporate brand identities and company media. We work alongside your company to ensure that every aspect of your brand essence is captured and highlighted, while maintaining consistency as it relates to quality, value and trust.

We employ forward-looking approaches to drive sales, build clientele, promote longevity and the overall success of the brand.